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HelpAlong is a dedicated service provider proudly registered with the National Disability Insurance Scheme (NDIS) in Australia. Our primary focus is on delivering comprehensive support to individuals with disabilities. We thrive in sectors where the pillars of successful relationships are built on care, quality service, and empathy.

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Injuries at Work

  • 28 October 2025

Health and safety are our priority at HelpAlong. We all have a duty of care under the Work Health and Safety Act 2011 to take reasonable steps to protect ourselves and others from harm. Reporting injuries and hazards helps us keep everyone safe and ensures risks are managed before they cause harm.

If You Are Injured at Work

If you experience an injury while performing your duties:

  1. Stop Work and Assess Your Wellbeing – If necessary, stop what you are doing and check your condition before continuing any activity.
  2. Report the Injury – Tell your manager immediately and complete an Incident Report Form.
  3. Seek Medical Attention if Needed – If your injury requires medical care and you wish to claim medical costs, your treating doctor will need to know the injury occurred at work so the right documentation can be completed.
  4. Submit Paperwork to HR – All completed forms, medical certificates, or WorkCover documents must be sent to HR for processing.

Prompt reporting ensures the right support and follow-up actions can be arranged quickly.

Reporting Hazards and Near Misses

Preventing incidents starts with awareness. If you see a hazard, unsafe condition, or near miss:

  • Report it to your manager or WHS Representative immediately
  • Complete an Incident Report
  • Take action (if safe to do so) to prevent others from being harmed

Every report helps reduce risks and supports a safer workplace for everyone.

Reducing Risks in the Workplace

Everyone has a role in maintaining safety:

  • Follow safe work practices and procedures
  • Use equipment correctly and report any faults
  • Speak up if you see something unsafe
  • Encourage a safety-first mindset among your team

Our Shared Responsibility

Workplace safety is a shared commitment. By reporting injuries, hazards and near misses, you play an active role in preventing future incidents and protecting your team.

Together, we can continue to build a workplace where everyone feels safe, supported, and confident at work.

For further information please contact your manager, WHS Representative or HR.

FEEDBACKS & COMPLAINTS

Providing Feedback

Your positive experiences inspire us to continue delivering exceptional service. If you've encountered a team member who has gone above and beyond or if our services have made a positive impact on your NDIS journey, we'd love to hear about it. 

Addressing Concerns

If, at any point, you feel that our service falls short of expectations, we want to hear about it. Your concerns are taken seriously, and we are committed to addressing them promptly and effectively. You can submit a formal complaint through our online complaints form or call us on (07) 2111 1486 to speak to our friendly team.

Our Commitment

We are dedicated to resolving complaints transparently and fairly. Every piece of feedback and every concern are opportunities for us to learn and improve. Rest assured, your privacy and confidentiality are paramount throughout this process.

Oops! The eligibility criteria do not match.

Thank you for expressing interest in joining HelpAlong Pty Ltd. We appreciate your time and effort.
Please note that eligibility to work in Australia is a mandatory requirement for all applicants. Unfortunately, if you are not entitled to work in Australia, we are unable to proceed further with your application. We encourage you to explore opportunities that align with your eligibility. Thank you for your understanding.

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At HelpAlong, we believe that your feedback is invaluable. Whether it's a compliment, suggestion, or concern, your voice plays a crucial role in shaping the quality of support we provide. We are committed to creating an open and transparent environment where your experiences matter.

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