A participant
You can refer yourself, ask questions first or have someone you trust help with the referral.
A clear path to the right support
Refer a Participant
Refer a participant to HelpAlong.
The participant stays at the centre
Goals, preferences, consent and communication needs guide the conversation.
Capacity is confirmed first
Our Intake team will discuss service fit, location and current availability.
Sensitive information is handled carefully
Use this form for initial details. We can arrange a safer way to share documents later.
Referrals are welcome
Who can make a referral?
A referral can come from the participant or from someone supporting them. Where another person refers, we will confirm the participant’s consent or the referrer’s authority before progressing.
Family, nominee or advocate
A family member, carer, nominee, advocate or other trusted person can contact us with the appropriate consent or authority.
A coordinator or professional
Support coordinators, recovery coaches, LACs, health professionals, hospitals, allied health teams and community partners can refer.
A referral does not remove choice and control
The participant can ask questions, compare providers, involve a trusted person and decide whether HelpAlong is the right fit. Sending this form does not create an obligation to proceed.
Read about participant rightsBefore you begin
Information that helps us respond
You do not need every detail before contacting us. The following information helps our Intake team understand the request and prepare for the first conversation.
- Participant name, suburb or preferred service location and safe contact details.
- The support being requested and the participant’s main goals and preferences.
- Relevant NDIS funding category, plan dates and how the plan is managed, if known.
- Preferred commencement timeframe and whether the request is time-sensitive.
- Communication, accessibility, cultural or compatibility considerations for the first conversation.
- The referrer’s relationship to the participant and confirmation that contact is authorised.
A practical intake pathway
How the referral process works
We listen first, explain the available options and only progress when the participant or authorised representative is comfortable with the next step.
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01
Send the initial referral
Complete the online form or contact Intake by phone or email with the basic referral information.
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02
We make contact
Our team reviews the request and contacts the referrer, participant or authorised representative to clarify needs.
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03
We discuss fit and capacity
Together, we consider goals, funding, location, timing, compatibility, risks and the supports currently available.
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04
Agree on the next step
This may include a meeting, assessment, property visit, secure information request, service proposal or another suitable pathway.
Online referral
Tell us what support is being requested
Complete the form below and select the relevant service. Our Intake team will use the details to understand the request and contact you about current capacity and next steps.
After you submit
What happens next?
Every referral is considered individually. The information needed and next step will depend on the requested support, the participant’s circumstances and current service capacity.
Initial review
We review the referral details, confirm the requested service and identify any information needed for a useful first discussion.
A conversation with the right person
We contact the nominated person using the details provided and involve the participant or their authorised representative appropriately.
Suitability and capacity check
We consider service scope, location, timing, worker capability, compatibility, funding and whether safe support can be arranged.
Clear next-step options
We explain what can happen next, what further information is required and whether another provider or pathway may be more suitable.
Need help before submitting?
Talk with Intake and take the next step with confidence.
Ask about current capacity, service suitability or the information needed for a referral. We will listen and explain the available options clearly.