All your Questions- Answered
Is it okay to share my support plan with a provider, despite my Support Planner warning about potential price inflation?
It goes against the NDIA Code of Practice for providers to manipulate prices; HelpAlong aligns its prices with the NDIS price guide. Sharing your plan with HelpAlong is optional, and your decision won’t impact the quoted prices.
I'm in a shared Supported Independent Living (SIL) arrangement, and we sometimes share support costs. If one of my co-tenant leaves, how does it affect my support?
Your support will remain unchanged, and HelpAlong will actively assist in finding a suitable co-tenant for you. There will be no impact on your funding due to this change.
Can I bring my own support worker to HelpAlong?
If you have a preferred support worker, you can encourage them to apply to HelpAlong. They’ll need to follow our standard onboarding process. Prioritizing their application is possible if you contact us at 07 2111 1486.
Can HelpAlong assist me in connecting with services beyond those offered by HelpAlong?
Absolutely! If you’re looking for suggestions for an Occupational Therapist, Physiotherapist, or activities not offered by HelpAlong, we’re here to assist. We’ll help you connect with other services to the best of our ability.
Is it possible for me to have two service providers?
Certainly! HelpAlong is open to collaborating with another service provider to best meet your individual needs. You can have multiple providers assisting you in the areas you need support, if we know what support services, we are being asked to provide for you.
Can you help with holidays and day trips?
Certainly! Share your plans with us, and we’ll collaborate to make them happen. We’re flexible and considerate of both your well-being and our staff in each unique situation.
How much do your services cost?
We collaborate with you to plan services tailored to your needs. If you have government funding, it covers specified services. For additional or unfunded services, we’ll transparently outline the costs, empowering you to make informed decisions about the services you want us to provide.
Is it possible to switch my chosen supports after I've already started receiving support from HelpAlong?
Certainly! We customize supports to fit your specific needs, giving you the freedom of choice and control. Just reach out to your service coordinator to inform them of any changes.
Will you try to find a support worker who matches both my needs and personality?
Certainly! At HelpAlong, we prioritize personality matching in addition to skills and experience. Our aim is to create the right connections for you.
If I’m not satisfied with your current support worker, can I discuss alternative options with HelpAlong?
Certainly! Your feedback is important to us, and we actively support your choices and control. Feel free to talk to your Service coordinator about your preferences, and we’ll try to ensure you’re comfortable with your support workers.
What activities can I do for community access? I'm interested in attending a musical show ending at 10:30 pm, but I'm unsure if providers can assist me afterward. Is it possible to get help at that late hour?
You have the freedom to make the most of your community access within reasonable limits. NDIS may cover some transport and costs, while others may not be funded. HelpAlong will do its best to assist you in accessing things you’re interested in, regardless of their end times.
Can you assist children and adults with a disability?
Certainly! We have extensive experience serving individuals of all ages, and we are an approved NDIS provider.
What's the timeframe for services to commence?
If you require urgent assistance, we can arrange services to start the next day. Typically, services commence within two to five days for community access and ILO and, 2 to 4 weeks for SIL arrangements to ensure we find the right staff for you. For more details tailored to your situation, contact 07 2111 1486.
Do all your staff have NDIS Worker Screening Check and other relevant checks?
Certainly! Each team member undergoes police checks and/or NDIS Workers Screening Checks. Additionally, those working with individuals under 18 years also obtain a Working with Children Check. Furthermore, we implement a thorough compliance check system during the staff onboarding process to guarantee adherence to relevant legislations.
Any questions unanswered?
If you have any questions that are unanswered above, feel free to call us at 07 2111 1486. Our Intake Team will be happy to discuss and address your inquiries.
If you have other questions regarding NDIS and its services, or you need to know how NDIS works, please refer to the People with Disability Australia’s link.
