Participant information library
HelpAlong information and participant resources.
Clear, practical information for participants, families, advocates, support coordinators and community partners.
Practical information for participants, families, support coordinators and community partners.
Resources are provided as general information. Contact our team for advice about your individual support needs and current NDIS plan.
Information for informed choices
Choose a topic below. Every guide uses plain language and links to current official information where it is useful.
Prepare for an enquiry, understand the intake process and share useful referral information.
Participant guide
The HelpAlong intake journey, from first enquiry to review.
Read resourceProvider information
Key HelpAlong contact, company and registration information.
Read resourceParticipant guide
Information to have ready when contacting an NDIS service provider.
Read resourceReferral guide
Information support coordinators can provide to help an intake conversation progress efficiently.
Read resourceCompare providers, check agreements and plan a safe change when your support needs evolve.
Participant guide
A practical checklist for changing NDIS providers safely.
Read resourceParticipant guide
Practical questions to compare NDIS providers and make an informed choice.
Read resourceNDIS guide
What to check before signing an NDIS service agreement.
Read resourceUnderstand choice, privacy, supported decisions, complaints and what to do when safety is at risk.
Safety guide
How to choose an emergency, incident or complaint pathway.
Read resourceEasy Read
Steps for sharing feedback, raising a concern or asking an advocate for help.
Read resourceParticipant guide
A plain-language summary of rights when receiving disability support.
Read resourcePrivacy guide
Practical questions about consent, privacy and sharing NDIS information.
Read resourceRights guide
How accessible information and chosen support can strengthen participant decisions.
Read resourceExplore SIL, SDA and ILO, then use a practical checklist when considering a shared home.
Accommodation guide
Questions and information that can help when exploring a shared living option.
Read resourceHome and living guide
A plain-language comparison of SIL, SDA and ILO.
Read resourceInformation that works for you
Ask for plain language, Easy Read, a different format or support to understand the next step. You can involve an advocate, interpreter or trusted person.
Audio accessibility
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