Feedback and Complaints
Your voice shapes our support
At HelpAlong, we believe that your feedback is invaluable. Whether it's a compliment, suggestion, or concern, your voice plays a crucial role in shaping the quality of support we provide. We are committed to creating an open and transparent environment where your experiences matter.
PROVIDING FEEDBACK
Your positive experiences inspire us to continue delivering exceptional service. If you've encountered a team member who has gone above and beyond or if our services have made a positive impact on your NDIS journey, we'd love to hear about it. Share your feedback through our online feedback form or call us on (07) 2111 1486 to speak to our friendly team.
ADDRESSING CONCERNS
If, at any point, you feel that our service falls short of expectations, we want to hear about it. Your concerns are taken seriously, and we are committed to addressing them promptly and effectively. You can submit a formal complaint through our online complaints form or call us on (07) 2111 1486 to speak to our friendly team.
OUR COMMITMENT
We are dedicated to resolving complaints transparently and fairly. Every piece of feedback and every concern are opportunities for us to learn and improve. Rest assured, your privacy and confidentiality are paramount throughout this process.
Drop us a line
We would love to speak with you. Feel free to reach out using the form below
Visit us
14/104 Gympie Road
Strathpine QLD 4500
Email Us
info@helpalong.com.au
Call Us
(07) 2111 1486
0457 429 929
