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14/104 Gympie Road, Strathpine QLD 4500 (opens in a new tab)
(07) 3544 6994 0451 619 443 info@helpalong.com.au Staff Portal
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Contact HelpAlong

Contact Us

Whether you are exploring NDIS supports, looking for accommodation, applying for a role or sharing feedback, we will help your enquiry reach the right team.

  • Clear pathways to the right HelpAlong team
  • Accessible and respectful communication
  • Anonymous feedback and complaints available

General office(07) 3544 6994

Email our teaminfo@helpalong.com.au

Monday to Friday, 9:00 am to 5:00 pm

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What would you like to contact us about?

Selecting a topic pre-fills the enquiry form and sends your message to the team best placed to respond.

Services & Intake

Ask about services, referrals, current capacity, eligibility or how to get started.

Explore services

Accommodation enquiries

Discuss SIL vacancies, compatibility, accessibility, preferred locations or future accommodation needs.

View vacancies

Careers and recruitment

Ask about advertised roles, recruitment progress, work requirements or joining HelpAlong.

View careers

General and accounts

Send a general question or ask about an invoice, remittance, account or payment matter.

Email office

Contact details

Speak with the right team

If you would rather speak with someone, use the contact option that best matches your needs. We can also arrange communication support or provide information in another format.

Existing participant after-hours support0451 619 443

For urgent support outside office hours. Not an emergency service.

Feedback, concerns and complaints

Your voice helps shape safer, better support

You can tell us what went well, raise a concern or make a complaint. We will treat your message respectfully and direct it to our Executive Leadership Team.

  • Choose anonymityIf you remain anonymous, the form will not ask for your name, email address or phone number.
  • Ask for supportA family member, advocate, interpreter or trusted person can help you raise a concern.
  • Understand the limitationWithout contact details, we cannot provide progress updates and may have less information available to investigate.
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