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14/104 Gympie Road, Strathpine QLD 4500 (opens in a new tab)
(07) 3544 6994 0451 619 443 info@helpalong.com.au Staff Portal
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Choice, dignity and control

Participant Rights

Understand your rights when receiving support from HelpAlong.

Understand your rights Get help to speak up
Your choices lead the way

Your goals, preferences and decisions should guide the support you receive.

Information you understand

Ask for plain language, Easy Read, an interpreter or another communication method.

Safe to speak up

You can ask questions, disagree or complain without being treated unfairly.

Your support, your rights

What you can expect from HelpAlong

Every person has rights. Receiving disability support does not reduce them. We are responsible for protecting your rights and providing safe, ethical and person-centred support.

Choice and control

Be involved in decisions about your goals, routines, supports and who is involved in your life. Ask questions, take time to decide and say no.

Dignity and respect

Be treated as an individual, with your identity, culture, beliefs, relationships, gender, sexuality and personal space respected.

Privacy and confidentiality

Have your personal information and private life handled respectfully, securely and only for appropriate purposes.

Safe, quality support

Receive support from workers with the right skills, delivered carefully and without violence, abuse, neglect, exploitation or discrimination.

Clear information

Understand the supports, prices, service terms, risks and choices before you agree. Ask for information in a format that works for you.

Support to speak up

Use an advocate, nominee, interpreter, family member or trusted person. Give feedback or complain without fear of disadvantage.

Respect in everyday support

Privacy, consent and personal identity

Respect should be visible in everyday actions—from knocking before entering your space to involving you in conversations about your support.

Your privacy and information

  • Conversations about you should be private and respectful.
  • Records should be accurate, secure and available only to authorised people.
  • You can ask how information is used and request access or correction, subject to applicable law.
  • We explain information-sharing and seek consent where required.
Read our Privacy Policy

Your identity and relationships

  • Your culture, language, faith and community connections should be respected.
  • Your gender identity, sexuality and chosen relationships should be treated with dignity.
  • You decide who is involved in your support, within lawful and safety requirements.
  • You have a right to personal space, possessions, communication and time with people important to you.

Consent is an ongoing conversation

You can ask questions, change your mind or withdraw consent. We will explain any consequences or legal and safety responsibilities that may still apply.

Our responsibility

How HelpAlong puts your rights into practice

Rights are not just words on a page. They should shape planning, communication, worker behaviour and every response to a concern.

01

We listen

We learn your communication style, goals, preferences, routines and the people you choose to involve.

02

We explain

We provide clear information about services, costs, agreements, privacy, risks and options.

03

We support safely

Workers must act with respect, integrity, competence and care, and raise concerns that may affect quality or safety.

04

We respond and improve

We take feedback, incidents and complaints seriously, communicate appropriately and use lessons to improve support.

HelpAlong workers and leaders are expected to follow the NDIS Code of Conduct. Read the official NDIS Code of Conduct (opens in a new tab).

When something does not feel right

Your safety comes first

You have the right to be free from violence, abuse, neglect, exploitation, discrimination, sexual misconduct and unsafe or poor-quality support.

Immediate danger

Call Triple Zero (000)

Call police, fire or ambulance if someone is in immediate danger or needs urgent medical help. Move to a safer place if you can.

Call 000

Tell HelpAlong

Raise a concern in the way that suits you

Tell a worker or manager, call us, email the ELT team or use the secure feedback and complaints form. You can remain anonymous.

Feedback and complaints

Protection from unauthorised restrictive practices

Any regulated restrictive practice must meet legal, authorisation and behaviour-support requirements. It must be used only as permitted, with safeguards and a focus on reducing and eliminating restrictive practices.

Read about safety and safeguarding

You do not have to do this alone

Choose the help that feels right for you

Ask someone you trust to help you understand your rights, prepare what you want to say or speak with you. You can also contact an independent service.

Contact HelpAlong

Talk with our team

Ask a question, request a change or tell us about a concern. Let us know if you need another communication method.

(07) 3544 6994 info@helpalong.com.au

NDIS Commission

Independent quality and safety concerns

Contact the NDIS Quality and Safeguards Commission about NDIS support quality, safety or worker conduct.

1800 035 544 TTY 133 677. Interpreters can be arranged.

Accessible information

Need this information in another format?

You can ask for Easy Read, plain language, larger text, an interpreter, a communication aid or more time to understand and respond.

View Easy Read information Request communication support

Your voice matters

If you are unsure, ask. If something is wrong, speak up.

We will listen, help you understand your options and respond in a way that considers your safety, privacy and preferred communication.