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NDIS support, explained clearly

Short-Term Respite (STR) Care

We use multiple options for short term accommodation, this allows us to be very flexible and cater to your needs at preferred destination

Your goals firstSupport starts with listening.
Clear arrangementsKnow what is agreed before support starts.
Safe and respectfulChoice, dignity and safeguards matter.

About this support

How Short-Term Respite (STR) Care may help

Short-Term Respite is the current NDIS name for what was previously called Short-Term Accommodation. It is an overnight support that can give a participant and their usual family or informal supports a planned break from their normal routine.

What short-term respite may include

Where it is reasonable, necessary and included in the participant’s plan, short-term respite may bring together:

  • an accessible or suitable place to stay for a short period
  • personal care and help with daily routines
  • meals during the stay
  • support to take part in agreed activities
  • overnight support matched to assessed needs.

The exact arrangement depends on funding, current capacity, compatibility, support ratios and the participant’s needs. Activity tickets, entertainment and other ordinary personal costs are not automatically included.

A stay that feels prepared, not rushed

We plan the stay with the participant and people they choose to involve. Before accepting a booking, we need to understand communication, personal care, medication, mobility, food, sensory preferences, health or behaviour support plans, transport arrangements and what helps the person feel settled.

Before the stay

We confirm dates, funding, location, support needs, consent, emergency contacts and the items the participant should bring.

During and after

Support follows the agreed plan. We communicate important information and invite feedback so future stays can be improved.

Please note: Short-term respite is not the same as emergency housing, a holiday, medium-term accommodation or a substitute for a permanent home. Contact us early so we can check suitability and capacity safely.

Common questions

How many nights can be funded?

The NDIA decides what is reasonable and necessary for each participant. Your plan or funding arrangement should be checked before a booking is confirmed.

Can I visit before the first stay?

Where practical and appropriate, we can discuss an introduction or pre-visit. This can help the participant understand the environment and help us plan a safer first stay.

General information only. Current terminology and funding guidance are available in the NDIS Short-Term Respite guideline.

Talk with Intake

Find out if this support fits

Tell us what matters to the participant, where support is needed and when they hope to start. We will explain current capacity and the next step.

Make an enquiry Call our Intake team0426 431 818

Helpful details to have ready

  • The participant’s goals and preferences
  • The support location and preferred times
  • Relevant plan, health or safety information

Only share information you are authorised to provide. An enquiry does not commit you to a service.

A clear way forward

What happens next

We keep the first conversation practical, explain what we can provide and make space for questions.

  1. 01

    Tell us what is needed

    Share the goals, preferences, location and any important support requirements.

  2. 02

    Confirm suitability and capacity

    We check service scope, current capacity, worker requirements and funding arrangements.

  3. 03

    Agree on a safe start

    If the service is suitable, we document responsibilities, preferences, safeguards and review points.

Ready when you are

Start with a simple conversation

Our Intake team can discuss service areas, current capacity and what information may be needed before support begins.