Browsing the website
You can browse most public pages without telling us your name. Limited technical information may still be collected to operate, secure and understand use of the website.
Website privacy, made clear
Website Privacy Policy
This policy explains what information HelpAlong may collect when you use our website, why we collect it, how it may be used and the choices available to you.
Last reviewed: 28 July 2026
Relevant information only
Our website forms ask for information needed to respond to your request or provide the selected online feature.
Clear purpose
We use website information to answer enquiries, process online submissions, operate the site and improve the visitor experience.
Reasonable safeguards
We use reasonable technical and organisational measures to protect information collected through this website.
About this policy
Privacy when you use the HelpAlong website
This Website Privacy Policy applies when you browse our public website, complete an online form, subscribe to an update, apply for a role or contact HelpAlong using details provided on the website.
Contacting us online
When you use an enquiry, referral, feedback or contact form, we collect the details you provide so the appropriate HelpAlong team can respond.
Applying or subscribing
Job applications, file uploads and subscriptions may require additional details. The relevant form explains what is requested and why it is needed.
Information about another person
If you provide information about someone else, only provide what is necessary and make sure you are authorised to share it for the purpose of the submission.
Scope of this website policy
HelpAlong manages personal information collected through the website in accordance with applicable Australian privacy law, including the Privacy Act 1988 and Australian Privacy Principles where they apply. This page is not a complete operational policy for participant service records, employee records or every record created after a formal service, employment or supplier relationship begins. Separate notices, agreements and internal policies may apply to those records.
What we collect
Information connected with your website visit
The information collected depends on how you use the website. Please do not include sensitive or unnecessary information in a free-text field or upload unless the form asks for it and it is relevant to your request.
Contact details
Your name, phone number, email address, suburb, organisation, role and preferred contact method when you choose to provide them.
Form and enquiry details
The service, vacancy, role or topic you select, your message, consent choices and any relevant information entered into a website form.
Applications and uploads
Information contained in a résumé, cover letter, referral document or other file you deliberately upload through an available website feature.
Device and usage information
IP address, browser or device type, pages viewed, referring page, approximate location, date and time, and other technical records produced when the website is used.
Cookies and preferences
Cookie identifiers, security settings, display or consent preferences and limited analytics information used by the website or connected services.
Communication preferences
Newsletter or update subscriptions, opt-out choices and records of website-related email or phone communication with our team.
How website information is collected
Most personal information is collected directly from you when you choose to interact with us. Some technical information is created automatically when the website is used.
- When you complete and submit a website form.
- When you email or call us using contact details shown on the website.
- When you upload a document, apply for a role or subscribe to an update.
- When another person submits an authorised enquiry or referral on your behalf.
- Through cookies, server logs, security tools, analytics and connected website services.
How we use it
Why website information is used and who may receive it
We use information collected through the website for the purpose for which it was provided, related website administration and other purposes permitted or required by law.
Respond to your request
Route an enquiry, referral, feedback item or vacancy request to the appropriate team and contact you about the next step.
Process online submissions
Assess a job application, record a subscription, receive an uploaded document or provide another feature you requested.
Operate and secure the website
Maintain forms and website functions, prevent spam and misuse, investigate faults and protect visitors and systems.
Understand and improve the website
Review aggregated or limited usage information to improve content, accessibility, navigation, performance and visitor experience.
Send requested communication
Send newsletters or updates you asked to receive and record your communication preferences or opt-out request.
Meet legal and business requirements
Keep appropriate evidence of submissions, respond to lawful requests and establish, exercise or defend legal rights where necessary.
Service providers and overseas processing
Some connected technology providers may process or store website information outside Australia. The providers and locations may change as website services are updated. We take reasonable steps required by applicable privacy law when engaging providers and you may contact us for current information relevant to your submission.
Direct marketing
We may send updates where you asked to receive them or where otherwise permitted. You can unsubscribe using the option in the message or contact us. Opting out of marketing does not prevent us from replying to an enquiry or sending necessary service messages.
Cookies and choices
Your choices when using the website
You can control some information through your browser, device and communication settings. Some website features may not work properly if essential cookies or scripts are blocked.
Essential cookies
These may support security, forms, navigation, accessibility preferences and other functions needed for the website to operate.
Analytics and performance
Limited analytics may help us understand which pages are used, identify technical problems and improve website performance and content.
Browser controls
Most browsers let you view, block or delete cookies and limit some tracking. Your device or browser help section explains the controls available to you.
External websites and embedded content
Links, maps, videos, social media and other embedded services may be operated by third parties. Their own privacy policies apply when you interact with those services.
Subscriptions and opt-out
You can unsubscribe from optional updates at any time. We will action the request and may keep a minimal suppression record so your preference is respected.
Anonymous browsing
You may browse public pages without identifying yourself. A name or contact detail may be needed when it is not practical to respond to or process a request anonymously.
Access and correction
Ask to access or correct website information
You can ask about personal information collected through the website and request access or correction. We may need to verify your identity and authority before responding. Any lawful limitation will be explained where required.
Security and retention
How website information is protected and retained
We take reasonable steps to protect personal information collected through the website. No website, internet transmission or storage system can be guaranteed to be completely secure.
Secure website connection
The website uses encrypted connections and appropriate hosting and configuration controls for online information transfer.
Access controls
Access to submitted information is limited to authorised people and providers who need it for an approved purpose.
Monitoring and maintenance
We use reasonable maintenance, security, logging, backup and anti-spam measures to reduce website and information risks.
Care with uploads and email
Visitors should avoid sending unnecessary sensitive information and contact us before submitting information if the appropriate channel is unclear.
Retention
Website submissions and technical records are kept only as long as reasonably needed for the purpose, business administration, security and applicable legal requirements.
Deletion or de-identification
When information is no longer required, we take reasonable steps to securely delete or de-identify it, subject to lawful record-keeping obligations.
Suspected website privacy incident
If we become aware that website information may have been lost, accessed or disclosed without authorisation, we assess the issue, take reasonable steps to contain it and notify affected people and regulators where required.
About the Notifiable Data Breaches scheme (opens in a new tab)Policy updates
We may update this Website Privacy Policy when the website, connected services, privacy practices or legal requirements change. The current version and review date will be published on this page.
Tell us if something does not look right
Contact HelpAlong if you receive a website submission meant for someone else, notice suspicious website activity or believe information submitted online has been used or disclosed incorrectly.
Contact and complaints
Questions, requests and website privacy concerns
Contact us if you have a question about this policy, want to access or correct website information, wish to change a communication preference or want to make a privacy complaint.
Start with HelpAlong
Website privacy enquiries
Explain what you are asking about, which website form or communication is involved, what outcome you are seeking and the safest way for us to contact you.
Independent privacy complaint
Office of the Australian Information Commissioner
You should generally raise your privacy concern with HelpAlong first. If you are not satisfied with the response or do not receive a response within the OAIC’s stated timeframe, you may be able to lodge a complaint with the OAIC.
Other feedback or concerns
HelpAlong feedback and complaints
Use our feedback and complaints pathway for a general website concern, accessibility issue, service feedback or another matter that is not limited to website privacy.
Accessible information
Ask for this policy in another format
Contact us if you need this Website Privacy Policy explained in plain language or provided in a more accessible format. You may involve a trusted person or interpreter if you choose.
Need help before submitting?
Ask us what information is needed
If you are unsure what to include in an online form or how to send information securely, contact our team before submitting it.