Choose the safest next step. You can use more than one pathway for the same event.
Emergency
Call 000
Someone is in immediate danger or needs urgent police, fire or ambulance help.
Incident
Make the person safe
An event, act or omission caused—or could have caused—harm. Tell HelpAlong promptly so it can respond and meet any reporting duties.
Complaint
Say what was not right
Share dissatisfaction, including anonymously, with HelpAlong or directly with the NDIS Commission.
Write down what you know
Record the date, place, people involved, what happened, immediate actions and the outcome you want. Do not investigate or put yourself at risk. Preserve relevant information and respect privacy.
Independent help
The NDIS Quality and Safeguards Commission accepts complaints on 1800 035 544. You can also ask an advocate, interpreter or trusted person to help.