Know what to expect from the first conversation to an agreed start date.
- Enquiry. Tell us what support you are exploring, where and when.
- Intake. With consent, we gather information needed to understand goals, preferences, accessibility, risk and funding.
- Suitability and capacity. We confirm whether the request is within registration and whether we have the right workforce and service capacity.
- Proposal and agreement. You review the service, schedule, responsibilities, pricing, cancellation terms and communication arrangements.
- Matching and transition. We plan workers, handover, required training and a safe start.
- Review. We check how support is working and respond to feedback and changing needs.
What you can expect
Clear communication, no obligation at enquiry stage, information in a format you understand and the option to involve an advocate, interpreter or trusted person.
Timeframes vary according to the support, information available, worker matching, risk requirements, funding and current capacity.