Skip to main content

NDIS support, explained clearly

Community Nursing

Skilled, compassionate nursing care delivered right, by our qualified nurses who bring clinical expertise, supporting your health and independence within the community you know and love.

Your goals firstSupport starts with listening.
Clear arrangementsKnow what is agreed before support starts.
Safe and respectfulChoice, dignity and safeguards matter.

About this support

How Community Nursing may help

Community nursing can support disability-related health needs that affect everyday life. Care is provided in the community—often at home—and starts with understanding the participant, the clinical task, existing health professionals and the outcomes the support is intended to achieve.

What community nursing may include

The exact service depends on clinical assessment, NDIS funding, registration requirements and our current nursing capacity. Where appropriate, support may include:

  • nursing assessment and an individual care plan
  • monitoring disability-related health needs and documenting changes
  • wound, continence or catheter care within approved clinical scope
  • medication support or education where clinically appropriate
  • training and oversight for delegated disability support tasks
  • working with the participant’s GP, allied health team, hospital or support network—with consent.

Clinical care

A nurse provides assessment or care that requires nursing knowledge and remains accountable for working within professional standards and organisational scope.

Delegated support

Where delegation is appropriate, the task, worker training, competency, supervision, review and escalation steps must be clearly documented for that participant.

How we plan nursing support

Before accepting a service, we review the referral and speak with the participant or authorised representative. We may request current clinical orders, health plans, medication information, equipment details, risk information and consent to contact treating practitioners.

We then confirm what HelpAlong can safely provide, who is responsible for each part of care, how visits will be scheduled, what records are required and when a concern should be escalated. Plans are reviewed after a health change, hospital admission, incident or at an agreed interval.

Not an emergency service: Community nursing does not replace a GP, hospital, ambulance or other mainstream health service. For serious illness, sudden deterioration or immediate danger, call Triple Zero (000). For non-emergency health concerns, contact the participant’s appropriate health professional.

Common questions

Does the NDIS fund every nursing service?

No. The NDIS may fund health supports where they are disability-related and meet NDIS funding criteria. Diagnosis and treatment that are the responsibility of the health system are generally not funded by the NDIS.

Can a support worker complete a nursing task?

Only where the task can be safely delegated, the individual plan allows it, the worker has been trained and assessed as competent, and appropriate supervision and escalation arrangements are in place.

General information only. See the NDIS guide to disability-related health supports. Availability depends on clinical assessment, registration, funding and current capacity.

Talk with Intake

Find out if this support fits

Tell us what matters to the participant, where support is needed and when they hope to start. We will explain current capacity and the next step.

Make an enquiry Call our Intake team0426 431 818

Helpful details to have ready

  • The participant’s goals and preferences
  • The support location and preferred times
  • Relevant plan, health or safety information

Only share information you are authorised to provide. An enquiry does not commit you to a service.

A clear way forward

What happens next

We keep the first conversation practical, explain what we can provide and make space for questions.

  1. 01

    Tell us what is needed

    Share the goals, preferences, location and any important support requirements.

  2. 02

    Confirm suitability and capacity

    We check service scope, current capacity, worker requirements and funding arrangements.

  3. 03

    Agree on a safe start

    If the service is suitable, we document responsibilities, preferences, safeguards and review points.

Ready when you are

Start with a simple conversation

Our Intake team can discuss service areas, current capacity and what information may be needed before support begins.