Support coordination helps you understand and use your NDIS plan, connect with providers and build confidence managing supports. Psychosocial recovery coaching is designed for people with psychosocial disability and combines NDIS knowledge with recovery-oriented practice.
How support coordination can help
The work should be practical, transparent and led by your goals. Depending on the level funded in your plan, it may include:
- explaining your plan, budgets and service options in plain language
- helping you identify and compare providers
- bringing funded, mainstream and community supports together
- supporting service agreements and clear provider responsibilities
- preparing for plan reassessment with evidence from your support network
- building skills to make and manage more decisions independently
- helping coordinate a response when services break down or circumstances change.
What recovery coaching adds
A recovery coach works alongside a person with psychosocial disability to strengthen recovery, independence and participation. The approach should respect lived experience, hope, strengths and the person’s own meaning of recovery. It can include building routines, connecting with mental health and community services, and supporting progress towards social, education or employment goals.
You stay in control
We explain options and support decisions. We do not choose providers or goals for you, and you can ask who information will be shared with.
Conflicts are discussed
If HelpAlong also provides another service, we explain the relationship, manage conflicts of interest and support your right to consider other providers.
Common questions
Do I need support coordination funding in my plan?
Usually, yes. The type and amount of funded support should be checked in the participant’s plan before services begin.
Can I change support coordinators?
Participants have choice and control. Changing providers depends on the current service agreement, notice requirements and finding a new provider with capacity. Ask for help if you need information in a different format.
Learn more from the NDIS guide to support coordination and the NDIS recovery coach information.