A service agreement should make the support, responsibilities and costs understandable before services begin.
What to check
- The support, location, schedule and intended outcomes.
- Current price, how travel or other claimable costs apply and what is not included.
- Cancellation, notice, changes, reviews and ending the agreement.
- Responsibilities of the participant, nominee and provider.
- Privacy, records, incidents, feedback and complaints.
- How continuity and emergencies will be managed.
Prices can change
NDIS pricing arrangements are updated from time to time. A proposed price change under an existing service agreement should be discussed and agreed in accordance with the agreement and current NDIS rules.
Use a format you understand
You can ask questions, suggest changes and request plain language, Easy Read, an interpreter or support from someone you trust. Keep a copy of the signed agreement.
This is general information. Check the current NDIS Pricing Arrangements and Price Limits and your own agreement before making a financial decision.