When support is high intensity
Some disability-related health tasks carry higher risk and require a plan prepared by an appropriately qualified health practitioner. Depending on the task, workers may need specific training, supervised practice and competency checks before they provide support.
Clinical instructions
Workers follow the current individual plan, stay within their role and record or escalate concerns through agreed pathways.
Confirmed capability
We only accept support when registration, worker skills, training, equipment and organisational capacity match the participant’s needs.
High-intensity tasks can include complex bowel care, enteral feeding, severe dysphagia support, ventilation, tracheostomy care, urinary catheter care, subcutaneous injections and complex wound or pressure care. Mentioning a task here does not mean it is currently available—our team must assess each request.
Common questions
Can any support worker provide high-intensity support?
No. The worker must have the right skills and knowledge for the participant’s specific support. A qualified health practitioner may need to provide training and assess competency.
What information is needed at intake?
We may request current support plans, risk information, equipment details, training requirements, health contacts and consent to speak with relevant practitioners. Only authorised information should be shared.
High-intensity supports are governed by relevant NDIS Practice Standards and skills descriptors. Service availability depends on registration, assessment and current capacity.